Better Conversations


Thank you to those who joined the Better Conversations workshop.

Included below is a summary of the key points that Sam covered, for you to put some of the suggestions into action. For those who did not make it, we hope these top tips will prove useful for you also.

Top Tips

Conversation is shared, reciprocal nourishment that enables humans to create and exchange trust, wisdom, courage and friendship…It is an art that has to be learned and practiced and its range constantly expanded or it becomes stultified and repetitive. It is an skill or a muscle that can be learnt. 

“What we choose to ask, when we ask, what our underlying attitude is as we ask— are all key to relationship building, to communication, and to task performance.” Edgar Schein

Approach Conversation Creatively - make conversation something you approach creatively vs just functionally. The more you invest in asking the right questions and listening to the answers, the more your relationships grow

Dedicate Time to Learn About Each Other - and how you all work together. Suggested exercises - Coffee roulette and Pre and Post mortem on projects that worked well and ones that didn't - interrogate why, how you felt, what could be done differently and how

Tips to Gain Better Understanding of Different Viewpoints:

Initiate the Question - I would like to know why…

Express Your Curiosity - I'm trying to understand your point of view, can you tell me why….

Listen and Show Respect - actively listen and don't interrupt

Validate their Experience - I hear what you are saying…

Be Ready to Share Your Story - I have understood your points,and I'd like to explain a little about where I am coming from…

Pay Attention to Your Tone

Don't Force Your Projections about How You Want it to Go

Use ‘I feel’ instead of ‘I Think’ Statements


Recommended Read


Recommended Read

To support you in fostering more positive communication check out Humble Inquiry by Edgar H Schein

Abby Hubbard