Building organisational resilience for sustainable performance
Butterfield Bank client case study
The Challenge
Butterfield is a leading financial services institution with offices across the Channel Islands and the UK. In a fast-paced environment, the organisation wanted to strengthen how employees and leaders manage pressure, adapt to change and support wellbeing at work.
Butterfield partnered with Work Well Being to deliver an organisation-wide resilience training programme designed to strengthen individual capability, support leaders, and build a shared understanding of resilience across teams.
The programme aimed to:
Strengthen employees’ personal resilience and stress management skills
Equip managers to lead resilient, high-performing teams
Establish a consistent, modern understanding of resilience across the organisation
We designed a tailored two-tier resilience training programme for employees and leaders.
Building Personal Resilience
A practical 60-minute keynote session for all employees, introducing modern approaches to resilience and stress management. Participants explored how to manage pressure in the moment, protect their energy, and build habits that support wellbeing and performance at work.
Team Resilience for Managers and Leaders
A deeper training session designed for managers and leaders, focusing on the role leadership plays in shaping team resilience.
The session explored how to recognise early signs of pressure within teams, hold supportive conversations, and create psychologically safe environments where people feel supported and able to perform at their best.
The programme was delivered across Butterfield’s offices in Jersey, Guernsey and London, for over 300 employees in total.
Our Approach
The Impact
The resilience programme was well received across Butterfield’s teams, with strong engagement from employees and leaders across all three locations.
Across the programme:
✔️ 77% of participants rated the training 4 or 5 out of 5 for overall satisfaction
✔️ 41% of participants awarded the top rating of 5 / 5
✔️ 61% reported a strong intention to apply what they learned and change their behaviour following the session
Participants particularly valued the practical tools and the opportunity to reflect on resilience in the context of their day-to-day roles.
“Very engaging and knowledgeable trainer who connected well with participants and was attentive to what people needed from the training.”
“Chris was fantastic! He is clearly very passionate about the subject which comes across well and keeps the sessions engaging.”
“Enjoyed the training more than expected, it was thought provoking, engaging and interactive which helped with putting this into real life examples.”
“I just wanted to thank you for all of the time and effort you have put into the training across our various offices. The training has been really well received and we thoroughly enjoyed working with Chris and Louise.”
-Lucy Yeates | AVP, Senior HR Business Partner
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